Gold Star Transit, Houston, Kirk Wilkie, Vice President
School districts are constantly seeking ways to increase student safety and staff efficiencies, and while most already use two-way radios on buses because they are compliant with FMCSA regulations for driver distraction, many of these units are outdated, run on analog systems, and provide a small area of coverage. Kirk Wilkie, Vice President at GoldStar Transit, realized his communication system was in need of a critical upgrade and contacted pdvWIRELESS to outfit his buses with Motorola two-way radios that include GPS tracking, messaging capabilities, and a direct channel to dispatchers.
“Every vehicle in our Houston-area fleet is equipped with wide area two-way radio service provided by pdvWIRELESS. This makes it easy for dispatchers and drivers to safely communicate in real time. The clarity on our two-way radios operating on the pdvWIRELESS system is outstanding, and there are no dropped calls or interference. Plus, the added benefit of GPS tracking not only helped us create more efficient routes, but it’s added an extra layer of security for our students since we can now monitor the location of buses as well as driver performance,” he said.
SNAP! Courier, LLC, Chicago, Tyler Worrell, Co-owner
In the world of bicycle couriers, a 5-10-minute delay is a danger zone in more ways than one. No one knows this better than Tyler at SNAP! Courier, a bike messenger service offering clients take-out and restaurant delivery throughout downtown Chicago. Prior to working with pdvWIRELESS, he relied on cell phones and texts to dynamically assign restaurant orders to the closest, available couriers.
“Delivering food on time is critical for our business and our clients, so every second counts. Trying to conduct business via individual texts and phone calls with two dozen guys weaving through traffic on bikes was becoming impossible,” he said. Tyler had used two-way radios in the past, and was excited to learn there was a system available from the original founders of Nextel. He connected with pdvWIRELESS in early December to switch to a more practical, efficient and safer way to communicate with employees, and is thrilled with the results.
“From day one everyone was blown away by the radios and DispatchPlus. The ability to relay instructions and have real-time conversations with everyone at once, all with the push of just one button, is night and day compared to what we did before. We’re way more efficient, business is booming, and everyone is happy. Not to mention it’s safer.”
Flood Brothers Disposal/Recycling Services, Chicago, Mike Flood, General Manager
Waste Industries operators are continually seeking ways to improve operational efficiency. In addition to rising costs and regulatory requirements, customers have expanded their expectations and the competition never rests. As a long-time user of Nextel Direct Connect and pdvConnect, another pdvWIRELESS product, Mike Flood of Flood Brothers Disposal/Recycling Services in Chicago knows first-hand how important quick, reliable communication is between dispatch, drivers and crews.
“We couldn’t depend on the push-to-talk communications from the cellular companies. So when we found out that the founders of Nextel had a two-way radio system, we put it to the test with our drivers. We added the Motorola radios and DispatchPlus for our roll-off drivers since we communicate most with them throughout the day, and it’s been very helpful to see where they are on their routes, provide them with field updates, and document and manage in real-time any issues like extra trash pile-up. What’s been especially valuable is being able to use the service for management reports that provide a detailed overview of arrival and departure times, which allows us to optimize routes and contributes to increased productivity and revenue,” said Mike.
United Rescue / Jersey City Medical Center, Jersey City, NJ
Jersey City, NJ has one of the fastest emergency response times in the country (under five minutes, less than half the national average). But minutes – even seconds – can make the difference between life and death, so company officials were looking for ways to become faster and more efficient.
The director of the Jersey City Medical Center, Robert Luckritz, found a solution with United Hatzalah (United Rescue), Israel’s largest volunteer EMS organization. United Rescue, started in 2006, integrates volunteer first responders into the city’s EMS system to provide rapid response. The model works because at any given time, volunteers are more widely dispersed throughout the city when compared to ambulances and fire departments. Since implementation, the program has made a significant impact in Israel, with response times dropping down to three minutes. Plans were made for Jersey City to become the first American city to implement a pilot program based on United Rescue. If the program in Jersey City proved successful, they would consider introducing it to other markets throughout the country.
The way it works is simple: Jersey City volunteers, or community-based emergency caregivers (CBECs), are integrated into Jersey City’s EMS system through a smartphone app and unique radio channel. When a 9-1-1 call comes in, a dispatcher issues an alert that is sent to all CBECs. The nearest two CBECs are notified that there is an emergency, and they head to the specified location to assess the situation, start triage if necessary, and coordinate with other first responders via radio. This provides a critical head start in an emergency situation.
But Rick Sposa, Operations Coordinator of Emergency Medical Services with the Jersey City Medical Center, didn’t want to rely on texts between dispatchers and CBECs to accurately assess emergency situations; he strongly believed a conversation would allow dispatchers to get a feel for what’s happening in real time, based on background noise, tone of voice, and other nuances that are better expressed in a phone call verses a text message. He also knew that relying on a smartphone app to communicate quickly in emergency situations was risky for a few reasons: the time it takes to type and send a text instead of talking, waiting for the app to start, spotty service and dropped calls, phone battery limitations, and distracted driving laws, to name a few. He reached out to Steve Cooper, Sales Manager with Regional Communications, to enlist his help in finding a solution.
Steve knew that pdvWIRELESS was launching a nationwide business-centric network that used Motorola two-way radios combined with a proprietary business management solution including GPS tracking, messaging capabilities, and a direct channel to dispatchers – which solved many of Rick’s pain points. At the time, pdvWIRELESS was in the midst of building out their NYC tri-state network infrastructure and this opportunity presented a mutual coverage benefit to both United Rescue and pdvWIRELESS.
Rick met with pdvWIRELESS in early 2016 and explained what he wanted the program to do. Within weeks, pdvWIRELESS installed a transmitter at a secure site near Jersey City to ensure maximum network coverage, and Rick began equipping the first class of volunteers with Motorola two-way radios equipped with DispatchPlus. Today, 150 volunteers have been trained as CBECs and use Motorola two-way radios with DispatchPlus from pdvWIRELESS, with more volunteers entering the 12-week training program every quarter. United Rescue is also looking to expand the program to other markets throughout the country.
“It’s now easier than ever for dispatchers and volunteers to safely communicate in real time. Plus, DispatchPlus’s added benefit of GPS tracking is helping us create more efficient routes and reduce response time.”
Aries Charter, Chicago, Anthony George
When it’s necessary to communicate, mobile workers need access to hands-free, easy-to-use systems that accept voice commands or have single push-to-talk systems that don’t require having to take their eyes off the road to launch an app, text, or dial a phone number. Portable two-way radios mounted in vehicles often require less reaching and manipulation of buttons and screens to operate than cell phones. The key is ensuring that drivers can do so with less distraction, minimal reaching, and by touching only one button.
Anthony George, Vice President and General Manager for Aries Charter, shuttles commuters from train stations to large office buildings downtown. He installed tablets in his fleet so dispatchers, drivers, and clients could communicate with each other. However, he soon realized they weren’t the solution.
“Since switching to DispatchPlus and Motorola two-way push-to-talk radios, our drivers can now communicate with dispatchers and clients in real time, legally and safely, while buses are in motion.”
First Transit, Chicago, Theresa Springer
First Transit in McHenry, part of the international First Group Corporation which includes First Transit and Greyhound, provides paratransit transportation for clients throughout the Chicago metro area. Reliable and clear communications with drivers and clients is a necessity, particularly during inclement weather and within the notoriously congested Chicago traffic. Because the system they were using was susceptible to noise interference and interruptions, they turned to Chicago Communications, who recommended pdvWIRELESS and DispatchPlus.
Along with superior coverage, keeping customers safe by reducing driver distractions was at the top of their list of requirements.
“From day one we were very impressed with the voice clarity and range. Now, dispatch and drivers can communicate quickly, clearly, and safely 100% of the time with DispatchPlus’s easy-to-use system.”
A Philadelphia Towing Company
Wrecker chasing is all about arriving at an accident scene quickly. The goal is to clear disabled vehicles so traffic flow can resume. Often, the first towing service to arrive wins the most lucrative work. It’s a business where a good driver communication system can make the difference between success and failure. Excellent call quality, a large coverage area, and GPS functionality are mandatory. When the owner of a towing service in Philadelphia got fed up with his cell phone-based system, he turned to pdvWIRELESS’ DispatchPlus for a better solution.
pdvWIRELESS ensures an instant, crystal-clear connection every time by using Motorola devices with enhanced noise-suppression. These operate on the pdvWIRELESS private network, which is dedicated to dispatch-centric businesses and avoids issues with limited coverage, interference, and service interruptions. For companies that need to track drivers and unburden busy dispatchers, DispatchPlus also offers affordable GPS location tracking.
“We can now see where each driver is at any given moment on an interactive map. We’re allocating resources more efficiently and arriving on-scene faster. Bottom line – DispatchPlus is helping us work more accidents and clear more wrecks.”
A Baltimore School Bus Company
For years, the owner of a yellow school bus company in the Baltimore school district was using his own radio system to communicate with drivers, but it provided only a small area of coverage and the band was susceptible to noise interference and interruptions. This made it difficult to keep in touch with the fleet if there were route changes or pick-up and drop-off delays during field trips or inclement weather. The owner turned to pdvWIRELESS in December 2015 because he needed superior network coverage – and pdvWIRELESS, which acquired Sprint’s nationwide 900 MHz spectrum licenses, operates the largest, private push-to-talk network in the nation.
“With DispatchPlus, not only can I communicate with drivers throughout the county, but also on field trips that take them outside the district. Plus, I can instantly reach my entire fleet or a single driver if we have schedule changes, traffic and weather updates, or emergencies.”
A Baltimore Security Firm
The owner of a private security firm in the Baltimore-Washington D.C. Metropolis Area was looking to upgrade his communication system. His employees need radios with wide and reliable coverage, along with tracking capabilities – essential elements during emergencies. He signed on with pdvWIRELESS in December 2015 and hasn’t looked back.
“DispatchPlus and the MOTOTRBO radios are exactly what I needed. I can record events instantly and get incident reports from the field, talk with my employees at the push of a button, track time, attendance, and location, and manage field reports. Plus, the coverage and clarity are hands-down the best in the area.”
A Houston Security Firm
The owner of a Houston-based private security firm serving industrial, commercial, and residential clients was looking to upgrade from analog to digital two-way radios. Since switching to pdvWIRELESS in late summer 2015, it’s never been easier for him to reach and speak with employees.
“The DispatchPlus product and application are very user-friendly, the customer service is excellent, there’s never any static on the network, and the coverage area is a hundred times better than what I had in the past.”
A Houston Oil and Gas Company
The training manager at a large multinational company that provides inspection, verification, testing, and certification services was dissatisfied with the customer service he was (or rather, wasn’t) getting with his two-way radio dealer. He signed on with pdvWIRELESS and has been using the MOTOTRBO two-way radios along with DispatchPlus for more than a year.
“I have more than 30 radios in use at one time and we use the radios for clock-in, clock-out, and easy push-to-talk communications. With DispatchPlus it’s never been easier to keep in touch and keep track of day-to-day operations.”