pdvWireless TeamConnect

With 150 EMS volunteers – United Rescue chooses DispatchPlus for reliable communication!

The Jersey City emergency medical model is successful because volunteers are more widely dispersed throughout the city compared to ambulances and fire departments at any given time.
The way it works is simple; the Jersey City volunteers, or community based emergency caregivers (CBECs), are integrated into Jersey City’s EMS system through a smartphone app and unique radio channel. When a 9-1-1 call comes in, a dispatcher issues an alert that is sent to all CBECs. The nearest two CBECs are notified that there is an emergency, and they head to the specified location to assess the situation, start triage if necessary, and coordinate with other first responders via radio. This provides a critical head start in an emergency.

But Rick Sposa, Operations Coordinator of Emergency Medical Services with the Jersey City Medical Center, didn’t want to rely on texts between dispatchers and CBECs to accurately assess emergency situations; he strongly believed a conversation would allow dispatchers to get a feel for what’s happening in real-time, based on background noise, tone of voice, and other nuances that are better expressed in a phone call vs. a text message. He reached out to Steve Cooper, Sales Manager with Regional Communications, to enlist his help finding a solution.

Steve knew that pdvWireless was launching a nationwide business-centric network that used Motorola two-way radios combined with a proprietary business management solution including GPS tracking, messaging capabilities and a direct channel to dispatchers - which solved many of Rick’s pain points. At the time, pdvWireless was building out their NYC tri-state network infrastructure and this opportunity presented a mutual coverage benefit to both United Rescue and pdvWireless.

Rick met with pdvWireless in early 2016 and explained what he wanted the program to do: within weeks, pdvWireless installed a transmitter at a secure site near Jersey City to ensure maximum network coverage, and Rick began equipping the first class of volunteers with Motorola two-way radios equipped with DispatchPlus. Today, 150 volunteers have been trained as CBECs and use Motorola two-way radios with DispatchPlus from pdvWireless, with more volunteers entering the 12-week training program every quarter. United Rescue is also looking to expand the program to other markets throughout the country. “It’s now easier than ever for dispatchers and volunteers to safely communicate in real time with each other. The clarity is outstanding, and there are no dropped calls or interference. Plus, the added benefit of GPS tracking is helping us create more efficient routes and reduce response time,” said Rick.